Tenant Checkout Process
Moving Out – A Smooth Transition
The time has come. Whether you're relocating for a new job, upsizing for a growing family, or simply starting fresh somewhere else, we know that moving out of your home can feel overwhelming—especially with everything else life throws your way.
At HAUSI, we’re here to make the process as seamless as possible. Whether you've rented with us short-term or called your place home for years, we aim to make your move-out simple, professional, and stress-free.
Preparing for the End of Your Tenancy
As your tenancy approaches its end, it’s important to plan ahead. Check your tenancy agreement for key details and let us know your intended move-out date as early as possible—this allows us to organise your check-out and key return with minimal disruption.
Here’s a quick checklist to guide you:
Pack up all personal belongings
Clean the property thoroughly, including all appliances and communal spaces - as per the Inventory Document
Ensure any furnishings provided are present and in good condition
Have all sets of keys ready to return
Settle any remaining rent or utility balances
Notify utility providers and take final meter readings (if applicable)
Leaving the property in good condition and with all admin sorted means quicker deposit returns and a smoother handover.
Keeping It Clean – Leaving a Good Impression
A well-maintained home reflects well on you—and ensures no delays with your deposit return.
Around one month before your move-out date, we’ll send you a Cleaning Checklist to help you prepare. This gives you time to carry out any necessary cleaning or light maintenance.
We recommend:
Vacuuming all carpets and hard floors
Cleaning the fridge, washing machine, cooker, and any other appliances
Dusting and wiping down skirting boards, windowsills, cabinets, and surfaces
Scrubbing bathrooms including tiles, sinks, toilets, and showers
Checking for damp or mould in kitchens and bathrooms and addressing it early
We can also recommend trusted local cleaners who understand our standards—just ask the team at HAUSI.
Final Paperwork
A few final steps to tie things off:
Provide confirmation of final utility bills, if applicable
Cancel any rent standing orders or direct debits after your final payment
Return all keys, including any window or meter cupboard keys
Ensure we have your updated contact details for deposit return
Have your tenancy agreement and deposit proof handy for reference
Our team will guide you through each step to make sure nothing gets missed.
Need to Leave Early? Here’s What to Do
Life can change quickly, and we understand that. If you need to leave your property before your tenancy ends, just let us know.
Steps to take:
Contact the HAUSI team with your request and reason for early termination
Source a suitable replacement tenant who passes our referencing process
Ensure the property is left clean and undamaged
Support the onboarding process so we can update the tenancy agreement
Once all is approved and documentation is complete, we’ll transfer the tenancy and release you from further obligations.
For many tenants, the question of what happens to the deposit paid in order to secure a rental property is a big one. If you’re someone who wonders what happens, here is what you need to know:
We look after your deposit, but it is safeguarded by the MyDeposits. This scheme is Goverment backed and ensures that your money is kept safe for us to pay it back to you as soon as your tenancy comes to an end.
At the end of the tenancy a member of HAUSI must conduct an inventory report and compare the condition of the property to that logged at the beginning. Any damages, lost or broken items found will be charged from your deposits. Normal wear and tear damages (such as slight scuffs on walls) will be noted but will not affect the outcome of your deposit. A copy of the report will be sent to all tenants and once agreed, the deposit amounts released minus any charges.
It will be paid into your account in the form of a BACS payment. Please note that such payments can take up to 14 days to be processed, once we have all the relevant paperwork from you. The payment itself will be in your account for up to five days after it has been processed by us.
There are few scenarios in which this can happen, for example: you have left the house in a bad state of repair that would warrant us having to pay someone to tidy and fix anything left broken. However, for the most part deductions are usually minimal and any deductions made due to any damage done to the property that could have been avoided, will be noted and you’ll be told that they will come out of your deposit.